Refund policy

Last updated: September 17, 2026

We want you to be satisfied with your purchase. This policy explains how returns, cancellations and refunds work at Memorea.

Return window
You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase.

How to start a return
Email us at memorea.store@gmail.com with your order number and the reason for the return. We will review your request and reply with return instructions and the return address. Items sent back to us without first requesting a return will not be accepted.

Return shipping costs
Return shipping is paid by the customer, unless the item arrived defective, damaged or incorrect — in that case we cover the cost. Original shipping fees are non-refundable.

Damaged, defective or incorrect items
Please inspect your order as soon as it arrives. If the item is damaged, defective or not what you ordered, contact us within 48 hours of delivery with your order number and photos of the product and its packaging. After review, we will arrange a replacement or a refund at no cost to you.

Order cancellations
You can request a cancellation within 12 hours of placing your order by emailing memorea.store@gmail.com. After that window, the order may already be processed or shipped and cancellation cannot be guaranteed. If it has already shipped, you can still return it under the 30-day return window above.

Items that cannot be returned
Certain items cannot be returned: personalized or custom-made products, personal care goods, hazardous materials and flammable liquids or gases, and gift cards. If you are unsure about a specific item, get in touch before ordering.

Exchanges
The fastest way to get the item you want is to return the one you have and, once the return is accepted, place a new order.

European Union and United Kingdom: 14-day cooling-off period
If your order is shipped to the European Union or the United Kingdom, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be unused, in the same condition you received it, and in its original packaging, with proof of purchase. This right applies in addition to the 30-day return window described above.

Refunds
Once we receive and inspect your return, we will let you know whether the refund was approved. Approved refunds are issued to your original payment method within 10 business days. Please note that your bank or card issuer may need additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at memorea.store@gmail.com.

Contact
Questions about a return or refund? Email memorea.store@gmail.com and we will get back to you during business hours.